Refunds & Cancellations
Fresh produce is perishable, so our policy is built around quick reporting and fair resolution.
Cancellations
You can cancel an order free of charge before it is packed. Contact us on WhatsApp / phone (see Contact Us) as soon as possible with your order number. Once an order is packed or out for delivery, it cannot be cancelled.
Quality issues, damaged or wrong items
If an item is not fresh, damaged, missing or not what you ordered, please tell us within 2 hours of delivery with your order number and a clear photo. We will, at your choice and where applicable, replace the item, adjust it against your next order, or refund the value of the affected item.
Returns
Because vegetables and fruits are perishable, we do not accept returns of produce that was delivered in good condition, or complaints raised after 2 hours of delivery.
How refunds are paid
- Paid online: refunded to the original payment method (UPI / card / bank) within 5–7 working days of approval, depending on your bank.
- Paid by UPI QR to the delivery partner: refunded to the UPI ID you share with us.
- Cash on delivery: the refund is adjusted against your next order or sent by UPI.
Failed or double payments
If money was debited but your order was not confirmed, or you were charged twice, contact us with your payment screenshot. Verified excess or failed payments are refunded to the original payment method within 5–7 working days.
Orders we cannot deliver
If we cancel an order (for example, an item is unavailable or the address is outside our area), any amount already paid is refunded in full.
Contact
Write to us via the Contact Us page with your order number.